Faq

If the purchased products are immediately available at our warehouse, the goods are shipped within 48 hours of the order.

If the payment is made by bank transfer, the goods will be sent as soon as we receive the payment on the bank.

In some exceptional cases, when a product is sold out, for example, re-supply times can affect delivery,in any case the customer will be notified by email of our customer service, if not already indicated in the email confirming the order itself.

Once the order is processed and taken over by the courier, anemail is generated with the tracking number of the courier.
This allows you to view the path of your order in real time.
Otherwise, the customer can contact customer service and request it, providing their Alphanumeric reference.

All products on Naturalmente Marylin can be purchased directly online. Once you have registered on the site,simply select the product you want and follow the purchase instructions until the order is completed. If you have any problems, you can contact our customer service team to help you finish your purchase.

If the payment that is made through Stripe or PayPal does not work, we recommend that you return to the cart to try to place your order again or choose a new payment method during check-out.

If you have chosen the bank transfer,you will receive an email with its bank details so that you can proceed with the payment.

Yes, it’s possible. If you have difficulty placing your order from the Naturalmente Marylin portal, you can email thelist of products you want and your personal data (First name, Last Name, Email, Delivery Address and Phone Number – Company Name and VAT in case of companies or professionals).

Our operators will place your order, alerting you in case some products are not available.

You can also request quotes byemail.

If the opening of the package is noted the presence of some products different to those ordered, contact our customer service from Monday to Friday, from 9.30am to 1pm and from 4.30pm to 8pm or by e-mail, attaching photos of the package, as received.

Your practice will then be opened and our customer service will assist you to take action accordingly.

The invoice is emailed at the end of each month.
It is important that the billing data (Company Name and VAT) is entered in the data at the same time as the order. Alternatively, we will not be able to issue an invoice.

Naturalmente Marylin never inserts any documents regarding the ordering within packages with the products. In the case of a gift package, it is therefore guaranteed that the recipient will not have the opportunity to know the total cost of the order.

In case there was any damaged productinside the package, immediately contact our customer service via email, attaching photos of the package and damaged products, as received.

Your practice will then be opened and our customer service will assist you to take action accordingly.

To recover your password just click on“LOG IN”and select“Forgot your password?”. Once you have entered the email address used for registration, you will receive an email with the new password.

Shipping costs vary depending on the service chosen (24 h – 48 h – 3/4 days), but with a cost of more than € 99.99 they are free (only for Italy; minor islands and disadvantaged areas excluded).

If the order has not yet been processed, you can request the adjustment by sending an email to:
info@naturalmentemarylin.it
or by contacting our customer service at:
39 324 093 7148 or by sending a WhatsApp message to the same number, Monday to Friday, 9:30 a.m. to 1 p.m. and 4:30 p.m. to 8 p.m.

If you need to ship your package abroad to a European Union country, shipping costs will be automatically counted once you enter the delivery address. To verify the amount of shipping costs, you must simulate your order until the delivery address is entered, before confirming the order.

Once the order is completed you will receive an email indicating that the order has been registeredcorrectly.

If you do not receive the confirmation email (also check the “Spam” box), contact our customer service to verify that you have received the payment and each step of the order correctly.

Yes, our shop is located in Agropolis (SA), in Via Piave n. 65.

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